1. ** Do you ship to all of Chile? **
Yes, we ship nationwide from Santiago, Chile.
2. ** Do you ship internationally? **
International shipments are evaluated on a case-by-case basis, considering viability in terms of time, cost, dimensions, and the delicacy of the piece.
3. ** Do you receive devices from other countries or can they be purchased in Chile? **
Yes, we receive devices from other countries or we can buy them in Chile for you, this involves additional costs that are analyzed on a case-by-case basis.
4. ** Why don't you sell the paintings with the cameras and drones already ready?
These panels are made to order only. You must provide us with the device, as they are usually expensive equipment, which would increase the final price of the piece.
5. ** Do you sell templates for the paintings? **
No, we do not sell the templates. We offer the full framing and design service.
6. ** Can I disassemble my device myself? **
You can disassemble your device and assemble your own frame with the remote design option, see more details for this option. * Exclusive service for people who do not live in Chile.
7. ** Can I frame other types of objects that are not electrical? **
Yes, if you would like to frame objects such as toys, Swiss Army knives or other items that have personal value, please do not hesitate to write to us.
8. ** What types of devices have you framed so far? **
We have framed video game controllers, mini consoles, cameras, drones, notebooks, watches, Kindles, video game guns, Swiss Army knives and phones.
9. ** How thick can framed objects be? **
The pieces must not exceed 7 cm in thickness, since the frame mouldings have a maximum depth limit of 8 cm.
10. ** What material are the frames made of? **
The frames are made of wood and glass.
11. ** Can I customize the templates? **
Yes, you can customize the templates in the language of your choice and include your name, logo, phrase or whatever you want.
12. ** Can I see a preliminary design before starting the work? **
Yes, we make a pre-design that we show to our clients. Once approved, we begin the framing process.
13. ** What does the value of each project depend on? **
It depends on the dimensions of the frame, whether it requires a very specific customization such as changing the type of wood, color or molding, the complexity and dimensions of each device to be framed or any other request such as purchasing a specific device to be framed.
14. ** How long does it take to deliver a custom job? **
The estimated waiting time for custom work is approximately one month. If the work is ready sooner, we will notify you.
15. ** What is the delivery time for paintings in stock? **
Delivery of paintings in stock takes place within 15 days.
16. ** What happens if you don't have the painting I want in stock? **
If we do not have it in stock, you can contact us to see if we can build your frame. You can provide us with the device or we can buy it for you.
17. ** Are the parts included original? **
All parts are original. However, some may be retouched, as in the case of consoles or devices with themed skins. The cartridges, such as those of GameBoy, are reproductions, and the batteries are altered to avoid damage to the frame.
18. ** What is the payment policy for projects? **
For custom projects, 50% must be paid at the start of the order, and the balance is paid upon delivery or before shipping. If you are from a region, prices vary depending on the dimensions and complexity of each project. This applies only to Chile.
19. ** What payment methods do you accept? **
We accept payments through Mercado Pago, debit and credit cards, bank transfers, cash, and for international projects, PayPal or SWIFT transfers.
20. ** How do you ensure that the parts arrive in good condition? **
We subject all finished parts to sudden movements and minor impacts to ensure that everything arrives safely at its destination.
21. ** What does the warranty cover? **
The warranty covers cases where a piece comes loose. It does not cover damage caused by knocks, accidental falls, or tremors. If you want to repair your frame, you can check the value of this.
22. ** Do you offer free shipping? **
Yes, we offer free shipping on purchases over $199,000 within Chile.
23. ** Corporate Gifts? **
Yes, we offer personalized corporate gifts. Clients Intel and Paris.